SOPHIA TORRES
El Paso
Summary
Detail-oriented worker with 3 years of experience in customer service, merchandise handling, and shift leadership, consistently driving operational excellence. Proven ability to train team members, enhance productivity and efficiency, and resolve customer inquiries effectively. Demonstrates strong adaptability and critical thinking skills, contributing to the improvement of performance metrics. Committed to delivering great service while maintaining a safe and organized workspace.
Overview
5
5
years of professional experience
Work History
Shift Leader
Cracker Barrel
El Paso
10.2022 - Current
- Managed team of employees, ensuring that all daily tasks were completed in a timely manner, maximizing employee productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Received and processed weekly retail truck products to ensure easy accessibility.
- Resolved customer complaints and questions efficiently as well as assisting in product selection.
- Monitored performance metrics to identify areas of improvement and implemented corrective action plans.
- Maintained a neat and organized sales floor to ensure products were easy to find.
Team Member
RocketJump
El Paso
08.2021 - 12.2021
- Trained and mentored new team members on skills and processes to enhance team performance.
- Ensured customer compliance with safety regulations at platforms, maintaining a safe environment.
- Processed customer orders and managed food preparation efficiently at concession stand.
- Handled cash transactions accurately and provided excellent customer service.
- Assisted customers in carrying out event activities.
Education
High School Diploma -
Pebble Hills High School
El Paso07.2022
Skills
- Shift leadership
- Training assistance
- Team collaboration and leadership
- Problem solving
- Stock replenishment
- Stockroom maintenance
- Employee scheduling
- Inventory counts
- Time management
- Fast learner
- Ability to work under pressure
- Sales reporting
- Conflict resolution
LANGUAGES
English
Spanish
Timeline
Shift Leader
Cracker Barrel
10.2022 - Current
Team Member
RocketJump
08.2021 - 12.2021
High School Diploma -
Pebble Hills High School