Sophia (Moss) Lynch
Grand Rapids
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
The Bitterend Coffeehouse
Grand Rapids
02.2023 - Current
- Oversaw daily operations and staff scheduling for optimal performance.
- Developed and implemented marketing strategies that increased brand visibility and attracted new customers.
- Trained new staff on beverage preparation and customer service protocols, enhancing team competency and service quality.
- Resolved customer complaints to ensure satisfaction and foster loyalty.
- Managed cash register and POS transactions.
- Managed inventory and coordinated with vendors.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed coffee roasting processes to enhance flavor profiles of various coffee blends.
- Provided details on coffee blends and preparation descriptions to customers.
Tanning Consultant
Body + Sol Tanning Studios
Wyoming
10.2021 - 02.2022
- Utilized sales techniques to achieve over-the-counter sales goals for the month
- Cash-handling, selling products and memberships to clients, and staying updated on current promotions
- Registered clients into program, signed clients up for memberships, and reported store issues via email to streamline operations
- Answered phones to assist clients with questions and membership issues, providing exceptional customer service to ensure client satisfaction
- Sanitizing tanning equipment between each use, while performing other cleaning tasks such as washing windows, polishing acrylic on tanning beds and booths, mopping/vacuuming floors, cleaning the restroom facilities, and keeping up on laundry
- Reporting product transfers and recording inventory weekly
General Manager
Midnite Sun & Cruise
Grand Rapids
06.2020 - 10.2021
- Oversaw daily operations to ensure smooth service delivery and customer satisfaction.
- Coordinated marketing initiatives to promote services and attract new clients.
- Registered and sold tanning memberships, enhancing client base and service participation.
- Utilizing sales techniques to effectively reach our over-the-counter sales goal for the month
- Processed cash transactions and managed point-of-sale operations to enhance customer experience.
- Answer phones to assist clients with questions they may have, issues with their memberships, etc., while providing exceptional customer service to ensure the client leaves satisfied with their problems resolved
- Documented weekly inventory levels and reported product transfers to maintain stock accuracy.
- Sanitizing tanning equipment between each use, while performing other cleaning tasks such as washing windows, polishing acrylic on tanning beds and booths, mopping/vacuuming floors, cleaning the restroom facilities, and keeping up on laundry
- Administered employee discipline through verbal and written warnings.
Hostess/Busser
Applebee’s Grill + Bar
Caledonia
01.2019 - 12.2019
- Greeted and seated guests promptly, presenting menus and guiding them to tables.
- Recorded guest names to efficiently manage seating availability and optimize service flow.
- Maintained balanced guest distribution among servers through strategic floor plan management.
- Monitored tables, tracking clean, dirty, and occupied statuses to streamline operations.
- Collected guest information for accurate wait time estimates, enhancing customer experience.
- Cleaned, organized, and stocked menus at host area, ensuring a welcoming environment.
- Interacted with guests upon arrival and departure to ensure enjoyable dining experiences.
- Assisted in serving food and beverages to support seamless service.
Host
Fricano's Pizza
Caledonia
05.2017 - 01.2019
- Greeted and seated guests in a friendly and efficient manner.
- Delivered menu information to guests, enhancing their overall dining experience.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness and organization of the host area at all times.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Worked closely with team members to complete various assignments efficiently.
- Coordinated with team members to ensure smooth restaurant operations.
Education
High School Diploma - Caledonia, MI
Caledonia High School
Caledonia, MI05-2020
Some College (No Degree) - Health Sciences
Grand Rapids Community College
Grand Rapids, MI04-2026
Skills
- Operational management
- Staff management
- Marketing strategies
- Customer service
- Food safety compliance
- Attention to detail
- Cleanliness
- Conflict resolution
- Creative problem solving
- Clear communication
Certification
- ServSafe Manager Certification
Timeline
General Manager
The Bitterend Coffeehouse
02.2023 - Current
Tanning Consultant
Body + Sol Tanning Studios
10.2021 - 02.2022
General Manager
Midnite Sun & Cruise
06.2020 - 10.2021
Hostess/Busser
Applebee’s Grill + Bar
01.2019 - 12.2019
Host
Fricano's Pizza
05.2017 - 01.2019
High School Diploma - Caledonia, MI
Caledonia High School
Some College (No Degree) - Health Sciences
Grand Rapids Community College