Soukasanh Phetmany
Gresham,OR
Summary
Results-driven Patient Care Coordinator with expertise in scheduling, insurance verification, and electronic health records management. Enhances patient experiences through efficient service delivery and strict adherence to privacy compliance. Streamlines processes to elevate patient satisfaction while maintaining HIPAA standards.
Overview
3
3
Languages
30
30
years of professional experience
Work History
Patient Care Coordinator
Adventist HealthCare Clackamas
Clackamas, Oregon
08.2026 - Current
- Communicated with patients to ensure quality of care and develop care plans.
- Coordinated patient scheduling and appointment management for efficient service delivery.
- Facilitated referrals to specialists, improving continuity of patient care services.
- Maintained electronic health records ensuring compliance with confidentiality standards.
Patient Access Representative
Legacy Mt Hood Medical Center Emergency Department
Gresham, Oregon
05.2015 - 03.2026
- Verified insurance eligibility and benefits for patients seeking care.
- Collected co-pays and payments from patients at time of service, ensuring accurate financial transactions.
- Applied HIPAA privacy and security regulations to safeguard patient information during all interactions.
- Registered patient information into an electronic health record system, contributing to accurate and efficient patient data management.
Patient Access Representative
Peace Health Medical Center
Vancouver, Washington
12.2024 - 08.2025
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Patient Access Specialist
Oregon Health Sciences University
Portland, Oregon
01.1997 - 08.2014
- Facilitated patient check-in and verified insurance information to ensure accurate processing and enhance patient experience.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, assessed the purpose of the visit, and directed appropriate staff for timely assistance.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with insurance companies to effectively resolve billing discrepancies and streamline pre-certification processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
La Salle High School
SE Fuller Rd, Clackamas OR06-1985
Skills
- Patient care coordination
- electronic health records
- patient scheduling
- referral management
- insurance verification
- Proficient in EPIC, Excel, Words, typing 35 words per minutes
- Scheduling
- front office operations
- privacy compliance
- Patient confidentiality
- Customer service
Languages
English
Professional
Laos
Full Professional
Thai
Full Professional
Timeline
Patient Care Coordinator
Adventist HealthCare Clackamas
08.2026 - Current
Patient Access Representative
Peace Health Medical Center
12.2024 - 08.2025
Patient Access Representative
Legacy Mt Hood Medical Center Emergency Department
05.2015 - 03.2026
Patient Access Specialist
Oregon Health Sciences University
01.1997 - 08.2014
High School Diploma -
La Salle High School