Spence McNamara
College Station,TX
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle
12.2022 - Current
- Identified root causes of recurring problems for long-term solutions and improvements.
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and managed a team of 50 people for improved overall performance and morale.
- Developed strategies in order to maximize performance of a store responsible for $5,000,000 in yearly sales.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
Kitchen Manager
Chipotle
04.2022 - 12.2022
- Promoted open communication, resulting in reduced conflict among staff.
- Analyzed usage patterns to improve purchasing decisions.
- Revamped menu offerings based on seasonal ingredients and customer feedback.
- Conducted regular inventory audits for optimized stock levels.
Crew Member
Chipotle
10.2020 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Fishing Instructor
Outdoor Texas Camps
06.2020 - 06.2022
- Organized activities and demonstrations for attendees.
- Facilitated classroom discussions, enhancing student participation and critical thinking skills.
- Provided constructive feedback on assignments to support student growth and improve academic performance.
- Designed engaging lesson plans by incorporating diverse teaching methods to cater to different learning styles.
Education
Bachelor of Science - Economics
Texas A&M University
College Station, TX05-2025
- Economics
University of Houston
Houston, TXSkills
- Team leadership
- Multitasking and organization
- Problem-solving
- Statistical programs such as R and Stata
- Microsoft Excel and PowerPoint
Timeline
Service Manager
Chipotle
12.2022 - Current
Kitchen Manager
Chipotle
04.2022 - 12.2022
Crew Member
Chipotle
10.2020 - 04.2022
Fishing Instructor
Outdoor Texas Camps
06.2020 - 06.2022
Bachelor of Science - Economics
Texas A&M University
- Economics
University of Houston