Spencer Reed
Jacksonville,FL
Summary
Accomplished Store Director at Southeastern Grocers with a proven track record of exceeding targets through strategic KPI monitoring and innovative merchandising layouts. Expert in sales leadership and vendor relationship development, I have significantly enhanced brand presence and own brand penetration. Skilled in fostering team collaboration and driving significant improvements in customer service satisfaction.
Overview
7
7
years of professional experience
Work History
Store Director
Southeastern Grocers
06.2023 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Store Merchandising Manager
Southeastern Grocers
09.2021 - 06.2023
- Conducted regular competitor analysis to identify opportunities for differentiation, resulting in increased market share.
- Collaborated with cross-functional teams to plan and execute seasonal floor sets, ensuring timely completion.
- Managed markdowns effectively, minimizing losses while maintaining attractive product presentations.
- Oversaw planogram execution, ensuring accurate representation of products on the sales floor according to corporate guidelines.
Customer Service Manager
Southeastern Grocers
12.2019 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Evening Manager
Southeastern Grocers
03.2019 - 12.2019
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Provided excellent customer service, leading by example for team members to follow.
Front-End Specialist
Southeastern Grocers
08.2017 - 03.2019
Education
High School Diploma -
Plymouth High School
Canton, MI2017
Skills
- Sales leadership
- Vendor relationship development
- Staff leadership
- People management
- Store operations
- Merchandise planning
Timeline
Store Director
Southeastern Grocers
06.2023 - Current
Store Merchandising Manager
Southeastern Grocers
09.2021 - 06.2023
Customer Service Manager
Southeastern Grocers
12.2019 - 09.2021
Evening Manager
Southeastern Grocers
03.2019 - 12.2019
Front-End Specialist
Southeastern Grocers
08.2017 - 03.2019
High School Diploma -
Plymouth High School
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