Stacey Wharton
Coordinator
Baltimore,Maryland
Summary
Experienced coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Independent Contractor
Shipt
Greenbelt, MD
02.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities resulting in several preferred customers.
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed over 10 customers per day, averaging over 50 customer per week.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed on-time deliveries by choosing best and most efficient routes.
Special Events Coordinator
Civilian Welfare Fund
Fort Meade , Maryland
07.2019 - 02.2020
- Brainstormed and implemented creative event concepts and themes.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed post-event reports to determine effectiveness of each event.
- Prepared service, entertainment, and concessionaire contracts.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Inspected event facilities to confirm conformance to customer requirements
- Coordinated schedules and timelines for events.
Vendor Coordinator
Civilian Welfare Fund
Fort Meade , Maryland
09.2017 - 07.2019
- Coordinated and scheduled vendors.
- Prepared short term concessionaire contracts for signature.
- Collected and kept records of funds collected.
- Planned and executed multiple vendor expos throughout fiscal year.
- Performed general administrative duties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled numerous calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to both customers and vendors, handled challenging situations with ease.
Program Assistant
Dept. Of Army, Child And Youth Services
Fort Meade, Maryland
01.2014 - 09.2017
- Supported children's emotional and social development.
- Organized and participated in recreational activities and outings, such as games, field trips, and special events.
- Performed general administrative tasks.
- Communicated with parents and guardians about daily activities, behaviors, and related issues.
- Performed general personnel functions, such as supervision, training, and scheduling.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Developed and implemented fun, educational activities for children of varying ages.
- Assisted supervisor by completing administrative and clerical tasks for program.
Administrative Assistant
Connexion Point Church
Baltimore, Maryland
04.2014 - 03.2017
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Interacted with vendors to purchase and set up equipment and services
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Performed event coordination for larger parties and gatherings
- Collected rent, deposits and payments from tenants
- Collected and maintained careful records of rental payments and payment dates
- Delivered emergency 24-hour on-call service for tenants on building issues
Education
Completed Course Work Towards Bachelor of Science - Social Sciences
University of Maryland Global Campus
Adelphi, MD 08.2015 - 05.2022
Completed Course Work Towards Bachelor of Science - Family And Human Services
Towson University
Baltimore, MD 01.2007 - 05.2012
Associate of Arts - Elementary Education
Anne Arundel Community College
Arnold, MD 08.2003 - 05.2006
Skills
Excellent Communication
Google Workspace
Dependable and Responsible
Deadline adherence
Problem-Solving
Estimations and quotes
Scheduling and calendar management
Contract Management
Event Coordination
Quality assurance
Project Management
Decision Making
Clerical Support
Data Entry
Organization and Time Management
Analytical and Critical Thinking
MS Office
Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
Shipt
02.2020 - Current
Special Events Coordinator
Civilian Welfare Fund
07.2019 - 02.2020
Vendor Coordinator
Civilian Welfare Fund
09.2017 - 07.2019
Completed Course Work Towards Bachelor of Science - Social Sciences
University of Maryland Global Campus
08.2015 - 05.2022
Administrative Assistant
Connexion Point Church
04.2014 - 03.2017
Program Assistant
Dept. Of Army, Child And Youth Services
01.2014 - 09.2017
Completed Course Work Towards Bachelor of Science - Family And Human Services
Towson University
01.2007 - 05.2012
Associate of Arts - Elementary Education
Anne Arundel Community College
08.2003 - 05.2006