Stacey Wirey
Lebanon,IN
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
24
24
years of professional experience
Work History
Patient Scheduling Coordinator
Witham Memorial Hospital
Lebanon, IN
07.2018 - Current
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Received and processed patient scheduling requests in a timely manner.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Verified insurance information for all new patients prior to scheduling visits.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Updated patient information in databases and adhered to confidentiality requirements.
- Informed patients regarding needed medical tests and procedures.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
Unit Secretary
OrthoIndy
Indianapolis, IN
12.1999 - 06.2018
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered phone calls to provide assistance, information and medical personnel access.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Organized laboratory specimens for pick-up by courier service.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Education
High School Diploma -
Lebanon High School
Lebanon, IN 05-1994
Skills
- Medical Terminology Knowledge
- Calendar Management
- Appointment Scheduling
- Insurance Verification
References
References available upon request.
Timeline
Patient Scheduling Coordinator
Witham Memorial Hospital
07.2018 - Current
Unit Secretary
OrthoIndy
12.1999 - 06.2018
High School Diploma -
Lebanon High School
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