Stacie Banda
Roswell,NM
Summary
Seasoned General Manager with a proven track record at Marriott, enhancing operational efficiency and customer satisfaction. Excelled in leadership and team building, alongside adept financial document control, driving revenue growth and cost savings. Skilled in fostering client relationships and staff development, my visionary approach has consistently delivered above-market performance.
Overview
18
18
years of professional experience
Work History
General Manager
Marriott
Alamogordo, NM
10.2009 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Comfort Suites Hotel
Roswell, NM
10.2009 - 11.2015
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Sales Manager
Marriot/Choice hotels
Roswell, NM
05.2007 - 11.2015
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Developed and implemented sales strategies to increase market share.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Identified and developed new markets for products or services.
Education
Bachelor of Arts - Accounting And Finance
San Diego State University
San Diego, CA05-1989
High School Diploma -
Point Loma High School
San Diego, CA05-1985
Skills
- Sales
- Advertising and marketing
- Administrative skills
- Public relations
- Efficient multi-tasker
- Training and development
- Financial document control
- Client account management
- Leadership and team building
- Customer relations
- Customer retention
- Visionary leadership
- Profit generation
- Budget allocation
- Staff management
- Negotiation skills
- Quality management
- Budgeting and cost control
- Team player
- Account management
- Business administration
Accomplishments
- Marriott General Manager of the year 4 times
- Sales Manager recognition
- Leadership NM recognition
- Award for community excellence in sales and marketing
Timeline
General Manager
Marriott
10.2009 - Current
General Manager
Comfort Suites Hotel
10.2009 - 11.2015
Sales Manager
Marriot/Choice hotels
05.2007 - 11.2015
Bachelor of Arts - Accounting And Finance
San Diego State University
High School Diploma -
Point Loma High School