Stacie Forrett
Kissimmee, FL 34741-7834,Florida
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
28
28
years of professional experience
Work History
General Manager
Lowes Home Improvement
Orlando, FL
08.2021 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Wawa
Orlando, FL
12.2014 - 05.2021
- Directed and supervised sales, inventory-taking, and cash report reconciliation activities for a team of employees.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- TGM within 6 months developing new management.
- Area Supervisor for 3½ years, managing 10 stores
General Manager
Walmart
Orlando, FL
09.1996 - 09.2014
- Achieved seven consecutive years of store delivered profit growth at a consistent rate of 105%.
- General Manager of $160 million business.
- Created innovative training program to enhance employee skillset.
- Developed and executed effective loss prevention strategies, leading to a .41% decrease in shrink rate.
Education
Business Management
Iowa State University
Ames, IA05-2001
Skills
- Sales
- P&L Management
- Operations Oversight
- Customer Relationship Management
- Workflow Planning
- Multi-unit Operation Management
- Top talent recruiting, hiring, and retention
- Business Development
Timeline
General Manager
Lowes Home Improvement
08.2021 - Current
General Manager
Wawa
12.2014 - 05.2021
General Manager
Walmart
09.1996 - 09.2014
Business Management
Iowa State University
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