STACY MIRANDA
Magna
Summary
Highly organized and reliable worker with experience in various business environments. Skilled in verbal/ written communication, time management, and computer skills providing excellent customer service. A driven individual that has the desire to leverage skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Atento/ Contact US Teleservices
06.2025 - 02.2026
- Assisted clients with account inquiries and service requests.
- Supported the branch team in daily operational tasks and customer service.
- Maintained up-to-date knowledge of banking products and services.
- Provided guidance to customers regarding online banking features and functions.
- Performed data entry tasks to update customer records in the system accurately.
Customer Service Representative
Security National Life Insurance
Murray
10.2020 - 05.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Determined charges for services requested and arranged for billing.
- Assisted customers with product and service inquiries via phone or e-mail.
- Scheduled service appointments for customers.
- Provided customers correct estimates of maintenance and repair costs.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Service Advisor
Salt Lake Mitsubishi
South Salt Lake
03.2019 - 03.2020
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
- Processed customer returns and exchanges to support customer satisfaction.
Store Associate
Forever 21
Murray
11.2018 - 03.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Encouraged customers to make additional purchases and suggested relevant items.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Daycare Assistant Teacher
Just 4 Kids
Riverton
08.2018 - 11.2018
- Assisted with mealtime preparation and clean up for toddlers, including setting tables, serving meals, and cleaning up afterwards.
- Assisted in transitioning children from one activity to another.
- Provided nurturing care to infants and toddlers in a daycare environment, demonstrating excellent communication skills.
- Organized activities such as games, arts and crafts, music and stories to keep children engaged and entertained.
Sales Associate
Fanzz
Salt Lake City
11.2017 - 03.2018
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Encouraged customers to make additional purchases and suggested relevant items.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
High School Diploma -
East High School
Salt Lake City, UtahSkills
- Time management
- Problem resolution
- Product knowledge
- Client relations
- Scheduling
- Goal oriented
- Verbal/written communication
- Multitasking and task delegation
- Teamwork and leadership
- Computer skills
- Active listening
- Conflict resolution
- Online banking
- Troubleshooting issues
Timeline
Customer Service Representative
Atento/ Contact US Teleservices
06.2025 - 02.2026
Customer Service Representative
Security National Life Insurance
10.2020 - 05.2025
Service Advisor
Salt Lake Mitsubishi
03.2019 - 03.2020
Store Associate
Forever 21
11.2018 - 03.2019
Daycare Assistant Teacher
Just 4 Kids
08.2018 - 11.2018
Sales Associate
Fanzz
11.2017 - 03.2018
High School Diploma -
East High School