Staley Lilley
Creve Coeur
Summary
Dynamic Patient Care Advocate with a proven track record at OSF Saint Francis Medical Center, excelling in patient communication and care coordination. Skilled in multitasking and HIPAA compliance, I effectively resolved inquiries, enhancing patient satisfaction and understanding of treatment plans. Committed to delivering exceptional support and education to patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
OSF Saint Francis Medical Center
Peoria, IL
03.2022 - 09.2024
- Facilitated patient access to healthcare resources and services.
- Coordinated communication between patients and medical staff for effective care delivery.
- Assisted patients in understanding treatment plans and medications.
- Resolved patient inquiries and concerns promptly, enhancing satisfaction levels.
- Educated patients on available support programs and community resources.
Housekeeping Supervisor
Villas of Hollybrook
Washington, IL
03.2015 - 2024
- Supervised daily housekeeping operations to ensure cleanliness and organization throughout facility.
- Trained and mentored staff on best practices for efficient cleaning processes.
- Implemented inventory management system for tracking cleaning supplies and equipment.
- Conducted regular inspections to maintain high standards of hygiene and safety compliance.
Education
High School Diploma - General Studies
Washington Community High School
Washington, IL05.1999
Skills
Multitasking
Patient care
First aid and safety
Organizational skills
HIPAA compliance
Certification
CPR certification
Safe from harm training
Background check with Illinois Department of Public health
Food certification
Timeline
Patient Care Advocate
OSF Saint Francis Medical Center
03.2022 - 09.2024
Housekeeping Supervisor
Villas of Hollybrook
03.2015 - 2024
High School Diploma - General Studies
Washington Community High School