Summary
Overview
Work History
Education
Skills
Timeline
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Starletha Toliver

Orlando,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Successful in keeping operations running smoothly and customers satisfied with high-quality service. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Wawa
Orlando, FL
07.2023 - Current
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Member Service Representative

Ulta
Orlando, FL
05.2020 - 04.2023
  • Completed transactions for membership renewals and extensions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Shift Manager

Popeyes
Casselberry, FL
10.2017 - 03.2020
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Provided coaching and guidance to team members when necessary to improve performance.

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
05-2007

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Telephone Management
  • Positive and Professional
  • Customer Satisfaction

Timeline

Customer Service Cashier

Wawa
07.2023 - Current

Member Service Representative

Ulta
05.2020 - 04.2023

Shift Manager

Popeyes
10.2017 - 03.2020

High School Diploma -

Maynard Evans High School

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Starletha Toliver