Steevelyne Raymond
Miami,FL
Summary
My name is Steevelyne Raymond . I am a very hard worker and dedicated to things I believe in. Friendly and engaging team player and leader able to inspire staff to perform
their best. I am a
particularly Good at balancing school and work and have a fixed schedule.
Detail-oriented professional with a background in hospitality and customer service. Recognized for developing streamlined processes that enhance guest relations and maintain operational efficiency. Ready to contribute to team success through exceptional communication and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
CITY OF FORT LAUDERDALE
Fort Lauderdale, FL
02.2022 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new staff on front desk procedures and customer interaction standards.
- Monitored inventory levels of office supplies and initiated reordering as necessary to maintain operations.
- Developed and implemented streamlined processes for handling guest feedback and complaints effectively.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
Cashier
Family Dollar
Fort Lauderdale, FL
01.2021 - 01.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing product information and resolving issues to enhance satisfaction.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
High School Diploma -
WILLIAM H TURNER TECH HIGH SCHOOL
Miami, FL08-2020
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving
- Digital proficiency
- Financial Management
- Marketing/Creative
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Clerk
CITY OF FORT LAUDERDALE
02.2022 - Current
Cashier
Family Dollar
01.2021 - 01.2022
High School Diploma -
WILLIAM H TURNER TECH HIGH SCHOOL