Stefanie Coleman
New York,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
NBA Store
New York, NY
03.2022 - Current
- Managed daily operations of retail store, enhancing customer satisfaction and loyalty.
- Oversaw staff scheduling and training, fostering a knowledgeable team to uphold service excellence.
- Coordinated inventory management, optimizing stock levels for product availability.
- Tracked monthly sales, providing insights for informed business development strategies.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
General Department Manager
Saks Fifth Avenue
New York, NY
01.2013 - 03.2020
- Maintained department focus on sales and profit objectives through waste reduction and revenue generation initiatives.
- Led daily operations, ensuring team efficiency and adherence to store standards.
- Trained staff on customer service protocols and product knowledge to improve customer interactions.
- Facilitated team meetings to communicate goals, updates, and encourage collaboration.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Store Manager
Foot Locker Inc.
New York, NY
03.2003 - 08.2012
- Trained and developed staff to improve customer service interactions, resulting in enhanced customer satisfaction.
- Resolved customer issues promptly to maintain a positive shopping experience.
- Monitored store performance metrics and adjusted strategies to align with sales goals.
- Analyzed sales data to identify trends and optimize product placement.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Some College (No Degree) - Business Administration
Interboro College of Technology
Bronx , NYSkills
- Operational management
- Time management
- Strategic planning
- P&L management
- Conflict resolution
- Effective communication
Timeline
General Manager
NBA Store
03.2022 - Current
General Department Manager
Saks Fifth Avenue
01.2013 - 03.2020
Store Manager
Foot Locker Inc.
03.2003 - 08.2012
Some College (No Degree) - Business Administration
Interboro College of Technology