Stefanie Kirkland
Wilmer,AL
Summary
Dynamic Automotive Service Writer with a proven track record at Summersell’s Automotive, excelling in cost estimation and warranty processing. Known for enhancing customer satisfaction through empathy and effective communication, I consistently improved service efficiency and boosted profit margins by up-selling relevant services, ensuring a seamless experience for clients.
Overview
2014
2014
years of professional experience
Work History
Automotive Service Writer
Summersell’s Automotive
- Created accurate estimates for repairs and maintenance services, ensuring transparency for clients.
- Coordinated service schedules with technicians to optimize workflow and reduce wait times.
- Facilitated communication between customers and service teams to enhance client satisfaction.
- Advised management members on customer issues or mechanical repair problems.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Answered service department phone and responded promptly to questions and messages.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
- Managed customer inquiries and provided service recommendations based on vehicle assessments.
Automotive Service Writer
Specialty Automotive
Mobile, AL
08.2011 - 11.2013
- Created accurate estimates for repairs and maintenance services, ensuring transparency for clients.
- Coordinated service schedules with technicians to optimize workflow and reduce wait times.
- Facilitated communication between customers and service teams to enhance client satisfaction.
- Advised management members on customer issues or mechanical repair problems.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Answered service department phone and responded promptly to questions and messages.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
- Managed customer inquiries and provided service recommendations based on vehicle assessments.
Education
High School Diploma -
Faith Acedemy
Mobile, AL05.2002
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
Timeline
Automotive Service Writer
Specialty Automotive
08.2011 - 11.2013
Automotive Service Writer
Summersell’s Automotive
High School Diploma -
Faith Acedemy