Stefanie Perez
Yuma,AZ
Summary
Hello my name is Stefanie Perez. I am 26 years of age. I have two little boys with my husband of 6 years. As you can see I have many years of work experience. The one thing that best stands out from me is my worth ethic and my great customer service that comes along with it .I love to learn new things everyday. I also love to accept a challenge when the opportunity approaches. Working In health care opens so many doors for me and I have gained the privilege To gain knowledge with working in many specialties like Ear,nose & Throat, podiatry, behavior health, orthopedic and more.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald’s
03.2016 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Customer Service Representative
Convey Health
09.2017 - 11.2018
- Assisted patient on choosing a prescription drug plan.
- Educate patients on how the plan works, including benefits, cost sharing, and levels of coverage.
- Research premium billing discrepancies and prescription claims processed.
- Responded to customer requests for products, services, and company information.
Supervisor
Trinity Service Group
04.2020 - 12.2020
- Help prepare inmates for a career in the food service industry upon their release.
- provided hands-on instruction, teach inmates to learn to work in a commercial kitchen, feed their peers and succeed in a professional food service environment.
- Educated the inmates on sanitation, kitchen safety, food safety and cooking skills.
Server
Lemongrass Noodle House
01.2021 - 04.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Yuma Regional Medical Center
07.2022 - 07.2024
- My responsibilities obtained to create patient Registration. To verify all patients information. Verify all insurances Including Medicare/Medicaid.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Kota High School
Yuma, AZ05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Customer satisfaction measurement
- Follow-up skills
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Microsoft PowerPoint
- Customer Education
- Spreadsheets
- Staff education and training
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Claims Processing
- HIPAA Compliance
- Multitasking and Organization
- Patient Registration
- Registration and Admissions
- Scheduling Diagnostic Procedures
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Yuma Regional Medical Center
07.2022 - 07.2024
Server
Lemongrass Noodle House
01.2021 - 04.2022
Supervisor
Trinity Service Group
04.2020 - 12.2020
Customer Service Representative
Convey Health
09.2017 - 11.2018
Shift Leader
McDonald’s
03.2016 - 04.2019
High School Diploma -
Kota High School