Stefanie Rohr
Laguna Niguel,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Store Director
Sugared + Bronzed
02.2017 - Current
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Boosted revenue with membership sales by 280% with sales tactics and boosting moral of employees.
VIP Server
Hennessey's Tavern
12.2015 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Server Shift Leader
P.F. Chang's Bistro
02.2013 - 10.2015
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Bussed and reset tables to keep dining room and work areas clean.
Hotel Front Desk Receptionist
Hotel Parque Das Primaveras
10.2010 - 09.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2013
Some College (No Degree) - Communications
Saddleback College
Mission Viejo, CAEsthetician License -
Advanced Beauty College
Laguna Hills, CA08.2018
Skills
- Staff Leadership
- Sales Leadership
- High-Volume Dining
- Hospitality Service Expertise
- Quality Control
- Customer Service Management
- Organization and Efficiency
- Positive and Friendly Attitude
- Upselling Techniques
- Recruiting and Hiring
Languages
Portuguese
Limited Working
Timeline
Store Director
Sugared + Bronzed
02.2017 - Current
VIP Server
Hennessey's Tavern
12.2015 - 11.2018
Server Shift Leader
P.F. Chang's Bistro
02.2013 - 10.2015
Hotel Front Desk Receptionist
Hotel Parque Das Primaveras
10.2010 - 09.2012
High School Diploma -
Aliso Niguel High School
Some College (No Degree) - Communications
Saddleback College
Esthetician License -
Advanced Beauty College
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