Stefany Gonzalez
Kissimmee
Summary
Results-driven Gastronomic Advisor with extensive experience in managing restaurant operations and leading teams. Developed training programs, resolved customer complaints, and optimized operational processes. Demonstrated leadership and problem-solving skills have consistently enhanced team performance and customer satisfaction.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Server Supervisor
Da Silva Steakhouse
Orlando
11.2025 - Current
- Supervised daily operations of dining room to ensure smooth service flow.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Trained new staff on menu offerings and customer service standards.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Monitored dining room activities to ensure customer satisfaction.
- Conducted regular team meetings to discuss performance and service improvements.
- Provided ongoing support to servers while they are on the job.
- Managed inventory levels and ordered supplies for kitchen operations.
- Ensured compliance with health and safety regulations in food handling practices.
Server
Da Silva Steakhouse
Orlando
06.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Assisted guests with menu selections and special requests.
- Managed tables efficiently during busy meal periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled guest feedback and resolved issues promptly.
- Trained new servers on restaurant policies and procedures.
- Maintained cleanliness and organization of dining areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor of Accounting -
Universidad Rafael Belloso Chacin
Maracaibo, Zulia 08.2018 - 08.2021
Skills
- Customer service
- Customer management
- Inventory management
- Schedule management
- Staff training
- Team management
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server Supervisor
Da Silva Steakhouse
11.2025 - Current
Server
Da Silva Steakhouse
06.2022 - Current
Bachelor of Accounting -
Universidad Rafael Belloso Chacin
08.2018 - 08.2021