Stella Orozco
San Angelo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
28
28
years of professional experience
Work History
District Manager
TLH Enterprises DBA Rent A Center
San Angelo, TX
04.1996 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Supervised 8 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
No Degree - Criminal Justice
Cisco Junior College
Cisco, TXHigh School Diploma -
Brownwood High School
Brownwood, TX05.1991
Skills
- Project Management
- Consulting
- Market Research
- Budget Management
- Operations Oversight
- Strategic Planning
- Staff Recruiting
- Projections Development
- Business Development
- Multi-Unit Management
- Leadership Development
- Profitability Optimization
- Revenue Generation
- Financial Management
- Compliance Monitoring
- Guidelines Development
- Data Analytics
- Team Leadership
- Action Plans
- Advertising Management
- Operations Management
- Leadership Skills
- Marketing Campaigns
- Sales Reporting
- Performance Oversight
- Goal Setting and Performance Metrics
- Report Preparation
- Business Administration
- Decision-Making
- Client Relationship Building
- Sales Orientation
- Conflict Management
- Employee Scheduling
- Staff Management
- Team Building Practices
- Staff Development
- Staff Supervision
- Budget Administration
- Recruiting and Hiring
- Sales Forecasts
- Policy Enforcement
- Attention to Detail
- Customer Service
- Financial Oversight
- Team Development
- Goal Setting
- Process Improvement
- Time Management
- Decision Making
- Analytical Thinking
- Conflict Resolution
- Organizational Skills
- Training and Coaching
- Sales Management
- Customer Relations
- Inventory Control
- Relationship Building
- Problem Solving
- Adaptability and Flexibility
- Brand Marketing
- Customer Billing
Timeline
District Manager
TLH Enterprises DBA Rent A Center
04.1996 - Current
No Degree - Criminal Justice
Cisco Junior College
High School Diploma -
Brownwood High School