STEPHANIE ALLEN
Summary
Dynamic Dispatch Manager with a proven track record at RSC, excelling in workflow planning and staff training. Recognized for enhancing customer satisfaction through effective communication and prompt issue resolution. Committed to fostering a collaborative team environment while driving performance improvements and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional dispatch leader with robust experience in logistics and operations management. Skilled in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, dependable in adapting to changing needs, and results-driven. Known for effective communication, problem-solving, and organizational skills essential for high-stakes environments.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
RSC
Clinton Township, MI
05.2021 - 04.2026
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Coordinated logistics operations to optimize route planning and dispatch efficiency.
- Implemented process improvements to enhance order fulfillment accuracy and reduce delays.
- Supervised a team of dispatchers, providing training and mentoring for skill development.
- Established best practices for dispatch operations, leading initiatives that improved overall workflow efficiency.
Deli Clerk
Publix
Lutz, FL
01.2017 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
High School Diploma -
Land O Lakes High School
Land O' Lakes, FL05-2011
Skills
- Workflow planning
- Route planning
- Phone dispatch
- Schedule coordination
- Customer communication
- Staff training and development
- Multiple project coordination
- Field call management
- Employee time records
- Employee performance reviews
- Daily reports
- Maintenance recordkeeping
- Budgeting and financial management
- Critical thinking
- Prioritizing calls
- Schedule management
- Customer service
- Strong leadership
- Decision-making
- Effective communications
Timeline
Dispatch Manager
RSC
05.2021 - 04.2026
Deli Clerk
Publix
01.2017 - 05.2021
High School Diploma -
Land O Lakes High School