Stephanie Amaya
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server Trainer
Walk On's Sports Bistreaux
11.2022 - 10.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Administration Assistant
Protective Resolution
07.2020 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Server
Iguana Joes Restaurant
02.2018 - 05.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Nursing
Lamar University
Beaumont, TX05.2021
Skills
- Order Accuracy
- Menu Memorization
- Guest Relations Management
- Team Member Training
- Cash Handling
- High-Volume Dining
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Walk On's Sports Bistreaux
11.2022 - 10.2023
Administration Assistant
Protective Resolution
07.2020 - 11.2022
Server
Iguana Joes Restaurant
02.2018 - 05.2020
Bachelor of Science - Nursing
Lamar University