Stephanie Beron-Martinez
Pontiac,MI
Summary
Dynamic professional with a proven track record in administrative support and customer relations, honed at Eastersealsmorc and other notable organizations. Excelled in bilingual communication and 8D problem solving, enhancing client satisfaction and operational efficiency. Demonstrates strong leadership and organizational skills, contributing to significant improvements in service delivery and team productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Eastersealsmorc
Ponitac, MI
06.2024 - Current
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Taking vitals for patients coming in to see providers.
- Answer incoming phone calls and direct calls to the appropriate staff.
- Sorting and distributing incoming mail, and receiving faxes for the day.
- Scheduled and confirmed appointments, and group therapy.
- Arranged hospital discharge appointments for patients as required.
- Assisted with Spanish-speaking patients and helped them communicate with providers.
Dental Receptionist
Doctors Taylor Family Dental Center
Waterford , MI
01.2024 - 06.2024
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Completed relevant insurance and other claim forms.
- Gathered medical information, dental health history and vitals from patients.
- Answered incoming calls, answered questions, and directed calls to staff.
- Managing appointment scheduling and confirmations.
- Set up patients' folders the day before to be ready for the next day.
Care Manager
Sunrise Assisted Living
West Bloomfield, MI
08.2023 - 11.2023
- Provided companionship and conversation.
- Light housekeeping tasks.
- Medication and appointment reminders.
- Assisting with personal care, bathing, toileting assistance, incontinence care, dressing, and grooming.
- Treat and care for seniors, and create fun activities to do throughout the day.
Quality Technician
Adduxi
Rochester Hills, MI
07.2021 - 07.2023
- Experience using CMM.
- Ability to read, interpret, and analyze measurements and the analysis of results related to boundary.
- Dexterity in precision measuring and equipment.
- Competent in making quality decisions from measurements and analysis of results related to production.
- Experience in automotive and/or manufacturing.
- Experience with quality inspections.
- Trained new employees and assisted them if needed.
- 8-D problem solving. Experience with Microsoft Word, Microsoft Excel, and Word documents.
- Evaluated samples against standards by completing measurements, visual inspections.
Sales Assistant/Team Lead
Snipes
Pontiac, Mi
06.2019 - 12.2020
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed cashier with both cash and card.
- Quickly and accurately counted drawers at the start and end of each shift.
Education
High School Diploma -
Pontiac High School
Pontiac, MI06-2021
Skills
- Scheduling
- Administrative support
- Customer and client relations
- 8D problem solving
- Care Management
- Communications skills
- Bilingual
- Laboratory experience
- Leadership
- Organization skills
Certification
- 8D Problem solving
Languages
Spanish
Professional
Timeline
Receptionist
Eastersealsmorc
06.2024 - Current
Dental Receptionist
Doctors Taylor Family Dental Center
01.2024 - 06.2024
Care Manager
Sunrise Assisted Living
08.2023 - 11.2023
Quality Technician
Adduxi
07.2021 - 07.2023
Sales Assistant/Team Lead
Snipes
06.2019 - 12.2020
High School Diploma -
Pontiac High School
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