Stephanie Clark
Summary
Skilled in database maintenance and problem-solving, with a knack for fostering positive relations. Achieved significant improvements in service delivery by leveraging medical terminology knowledge and exceptional organizational abilities. Flexible team player with positive and upbeat nature. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Representative
Loyola Medicine Archer Family Clinic
Chicago, IL
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Contacted insurance companies to verify coverage, deductibles and payments.
Patient Care Technician
St. Joseph's Hospital and Medical Center
Joliet, IL
01.2017 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Medical Receptionist
Archer Family
Chicago, IL
08.2019 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Obtained payments from patients and scanned identification and insurance cards.
Unit Clerk
MacNeal Hospital
Berwyn, IL
03.1999 - 07.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Received and routed laboratory results to correct clinical staff members.
Education
No Degree - Certified Nursing Assistant
Dawson Technical
Chicago, IL02.1996
High School Diploma -
Seton Academy
South Holland, IL05.1990
Skills
- Customer Relations
- Organization
- Complaint Handling
- Account Updates
- Payment Acceptance
- Schedule Management
- Problem-solving abilities
- Data Entry
- Customer Service
- Money handling abilities
- Paperwork Processing
- Medical terminology knowledge
Certification
- CPR
- Certified Activity Director
Timeline
Service Representative
Loyola Medicine Archer Family Clinic
11.2023 - Current
Medical Receptionist
Archer Family
08.2019 - 10.2023
Patient Care Technician
St. Joseph's Hospital and Medical Center
01.2017 - Current
Unit Clerk
MacNeal Hospital
03.1999 - 07.2019
No Degree - Certified Nursing Assistant
Dawson Technical
High School Diploma -
Seton Academy