Stephanie Cooley
Denver ,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Aurora, CO
02.2026 - Current
- Registered patients in Intermountain Healthcare systems using Epic records.
- Verified insurance information, collected payments, and scheduled appointments.
- Scheduled appointments and coordinated referrals across Intermountain Healthcare clinics.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Hospice Aide
Collier Hospice Center
Wheat Ridge, Colorado
01.2024 - 02.2026
- Supported end-of-life comfort measures for Collier Hospice Center residents.
- Assisted hospice patients with bathing, grooming, and dressing at Collier Hospice Center.
- Monitored vital signs and reported condition changes to nursing staff.
- Communicated patient needs clearly with nurses, families, and care team.
- Documented daily care tasks in patient charts and hospice records.
- Prepared supplies and assisted staff with bedside care routines.
- Maintained clean, safe patient spaces using infection control procedures.
Hospice Aide
Common spirit
Centennial, Colorado
01.2023 - 09.2024
- Provided compassionate assistance with bathing, grooming, and dressing to enhance comfort of hospice patients at Collier Hospice Center.
- Monitored vital signs and reported condition changes to nursing staff.
- Documented daily care tasks in patient charts and hospice records.
- Communicated patient needs clearly with nurses, families, and care team.
- Performed light housekeeping, laundry, and meal preparation to maintain a safe and comfortable living environment for patients. such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
- Guided families on disease processes, end-of-life issues, and symptom management strategies, ensuring they had access to community resources for support.
Back Office Specialist
JCPenney Shared Services Center
Salt Lake City, Utah
05.2007 - 03.2024
- Entered order data into back office records and databases.
- Verified paperwork against JCPenney policies and processing standards.
- Tracked service requests through shared service workflow queues.
- Performed regular audits of back office processes to identify areas for improvement.
- Managed incoming emails related to customer service requests or inquiries.
- Reviewed, analyzed and reconciled financial records to ensure accuracy.
- Developed training materials for new employees on back office operations.
- Prepared periodic reports detailing operational performance metrics.
- Created detailed reports for management regarding back office operations.
- Facilitated communication within the office and with external partners.
- Supported the planning and execution of corporate events and meetings.
Education
Associate of Science - Health Care Administration
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Patient documentation management
- Referral coordination
- Patient care coordination
- Front desk operations
- Check-in coordination
- Customer service
- Communication skills
- Medical records
Certification
- Certified nursing assistant
Timeline
Patient Service Representative
Intermountain Healthcare
02.2026 - Current
Hospice Aide
Collier Hospice Center
01.2024 - 02.2026
Hospice Aide
Common spirit
01.2023 - 09.2024
Back Office Specialist
JCPenney Shared Services Center
05.2007 - 03.2024
Associate of Science - Health Care Administration
Colorado Technical University