Stephanie Fox
Certified Pharmacy Technician
Ashland City,TN
Summary
Dedicated, hard-working and reliable professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. PTCB Certified Pharmacy Technician with experience leading at a high-volume national drugstore chain. Excellent reputation for resolving problems and improving customer satisfaction. As a recent business graduate, I am eager to secure a position in which my management experience, retail skills and education may be utilized.
Overview
1
1
Certification
10
10
years of post-secondary education
13
13
years of professional experience
Work History
Lead pharmacy technician
Walmart Pharmacy
Ashland City, TN
03.2012 - Current
- Assisted pharmacy staff with drug ordering, purchasing, and receiving.
- Assisted pharmacist with third party transaction and vaccination clinics.
- Directly supervised 8 Pharmacy Technicians and support staff in a high-volume retail setting.
- Effectively prioritized task and organized workflow to increase efficiency.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy ordering system, leading to lowest out-of-stocks in my market.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Walmart Pharmacy
Ashland City, TN
04.2006 - 05.2008
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Cleaned equipment and work areas to maintain safe and sanitary conditions.
- Efficiently operated cash register and handled cash, checks and charge transactions.
- Complied with federal laws, company policies and procedures and state regulations regarding technician and assistant training and licensure.
- Assisted with data entry, properly filled and dispensed an average of 600 prescriptions per day.
- Reconstituted oral liquids and worked third-party errors.
- Completed cycle counts, inventory management and will-calls for customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Certified Nursing Assistant
Autumnwood Of McBain
McBain, MI
01.2004 - 03.2006
- Maintained patient stability by checking vital signs and weight; testing urine and recording intake and output.
- Providing patient comfort by transporting patients; answering patients’ call lights and request and reporting observations of the patient to the nursing supervisor.
- Documented daily actions by completing forms, reports, logs and records.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelors of science - Business Administration And Management
Bellevue University
Bellevue, NE 01.2018 - 01.2021
Associates - Healthcare Administration
University of Phoenix
Tempe, AZ 01.2010 - 01.2012
Certificate - Medical Billing & Coding
MedVance Institute
Nashville, TN 01.2006 - 01.2007
High School Diploma -
Pine River High School
LeRoy, MI 01.2001 - 01.2005
Skills
Pharmacy and customer records management
HIPAA
Drug storage procedures
Medicare and Medicaid process
Assisting pharmacists
Drug inventory management
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Lowest out-of-stocks in Market 149 for the last 3 years.
- Pharmacy Technician of the Year, 2018; Market 149.
Certification
CPhT - Certified Pharmacy Technician
Timeline
Bachelors of science - Business Administration And Management
Bellevue University
01.2018 - 01.2021
Lead pharmacy technician
Walmart Pharmacy
03.2012 - Current
Associates - Healthcare Administration
University of Phoenix
01.2010 - 01.2012
Pharmacy Technician
Walmart Pharmacy
04.2006 - 05.2008
Certificate - Medical Billing & Coding
MedVance Institute
01.2006 - 01.2007
Certified Nursing Assistant
Autumnwood Of McBain
01.2004 - 03.2006
High School Diploma -
Pine River High School
01.2001 - 01.2005