Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hentges

Stewart,MN

Summary

Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

9
9
years of professional experience

Work History

Server

Old Chicago Pizza
Roseville, MN
04.2018 - 10.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Production Worker

STS Staffing
Fridley, MN
03.2015 - 06.2017
  • Identified defective parts or components and removed them from production line.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Organized storage areas for efficient retrieval of items when needed.
  • Ensured proper labeling of completed products before shipping out.
  • Provided assistance in loading and unloading containers onto trailers for transport.
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.

Telemarketer

Boulder Creek Builders
Coon Rapids, MN
04.2012 - 04.2013
  • Identified potential customers through cold calling and database research.
  • Greeted customers in a friendly, professional manner on the phone.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained up-to-date knowledge of company products and services.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Educated customers about product or service offerings meeting individual needs.
  • Broke down objections using friendly, persuasive strategies.
  • Maintained and recorded customer information in database.

Education

Associate of Science - Legal Studies

Post University
Waterbury, CT

Skills

  • Order Management
  • Product and service knowledge
  • Email and Telephone Etiquette
  • Issue Resolution
  • Organizational Systems
  • Customer Service
  • Interpersonal Skills
  • Sorting and Categorizing
  • Community Engagement
  • Time Management
  • Valid Driver's License
  • Flexible Schedule
  • Attention to Detail
  • Reliable

Timeline

Server

Old Chicago Pizza
04.2018 - 10.2020

Production Worker

STS Staffing
03.2015 - 06.2017

Telemarketer

Boulder Creek Builders
04.2012 - 04.2013

Associate of Science - Legal Studies

Post University

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Stephanie Hentges