Stephanie Hernandez
Fulshear
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Family Dollar
San Antonio
04.2025 - 06.2026
- Managed store operations and ensured compliance with company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw inventory management and organized stock replenishment processes.
- Supervised team members and provided training on customer service standards.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assisted customers with inquiries and resolved issues efficiently.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
Assistant Store Manager
Family Dollar
San Antonio
09.2024 - 04.2025
- Managed daily cash handling processes, reconciling discrepancies to maintain accurate financial records.
- Oversaw cash management processes, including register audits and deposits.
- Trained new employees on customer service standards and store procedures.
- Addressed customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction.
- Managed inventory levels and organized merchandise on sales floor.
- Supported daily store operations, ensuring adherence to company policies for optimal performance.
Customer Service Associate Cashier
Family Dollar
San Antonio
09.2022 - 09.2024
- Assisted customers with product inquiries and transactions at checkout.
- Processed cash, credit, and electronic payments efficiently and accurately.
- Greeted customers upon arrival and assisted them with their inquiries.
- Trained new associates on checkout procedures and customer service standards.
- Adhered to company policies for cash handling and loss prevention measures.
- Maintained clean and organized store displays to enhance customer experience.
- Handled inventory management by restocking shelves and organizing stockroom items.
Caregiver
Christus Home Health
San Antonio
03.2016 - 09.2022
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and protocols.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Ensured a safe, clean, and organized living environment for clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
General Education Dev. Diploma
San Antonio , TXSkills
- Store operations
- Inventory management
- POS systems
- Cash management
- Customer service
- Problem solving
- Team building
- Teamwork
Timeline
Store Manager
Family Dollar
04.2025 - 06.2026
Assistant Store Manager
Family Dollar
09.2024 - 04.2025
Customer Service Associate Cashier
Family Dollar
09.2022 - 09.2024
Caregiver
Christus Home Health
03.2016 - 09.2022
General Education Dev. Diploma