Stephanie James
Vancouver,WA
Summary
Dedicated sales and customer service representative with proven skills in problem resolution and effective communication. Committed to enhancing customer experiences and fostering loyalty through attentive service.
Overview
20
20
years of professional experience
Work History
Sales/Customer Service Representative
GiftTree
11.2025 - 01.2026
- Guided customers through product inquiries and order placements, promoting an efficient and enjoyable shopping experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline processes and improve response times for customer queries.
- Adapted quickly to new systems and procedures, contributing to overall team efficiency and service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender/Food Service Worker
Applebee's Grill + Bar
07.2006 - 07.2011
- Crafted and served a diverse range of beverages, ensuring customer satisfaction and repeat business.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.
- Trained and mentored new bartenders on beverage preparation techniques and customer service standards.
- Developed unique cocktail recipes, enhancing menu offerings and attracting new clientele.
- Maintained cleanliness and organization of bar area, promoting a safe environment for staff and patrons.
- Implemented promotional strategies for seasonal drinks, resulting in increased sales during peak periods.
- Resolved customer complaints efficiently, fostering positive relationships and encouraging patron loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Associate of Arts - Liberal Arts
Spokane Community College
Spokane, WA06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Professional telephone demeanor
- Call center operations
- Product knowledge
- Call management
- Customer satisfaction measurement
Timeline
Sales/Customer Service Representative
GiftTree
11.2025 - 01.2026
Bartender/Food Service Worker
Applebee's Grill + Bar
07.2006 - 07.2011
Associate of Arts - Liberal Arts
Spokane Community College