Stephanie Lopez
Phoenix,AZ
Summary
Proven Dispatcher with a track record of managing high-stress situations at Michael J Valente, enhancing customer satisfaction through effective communication and route optimization. Skilled in dispatch software and stress tolerance, demonstrated by seamless coordination and cost reduction efforts. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
7
7
years of professional experience
Work History
Dispatcher
Michael J Valente
Phoenix, AZ
05.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
Administrator
Sierra Waste
Phoenix, AZ
05.2019 - 04.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Targeted new customers to grow geographic reach and increase revenue.
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
Glendale, AZ
08.2017 - 03.2019
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Collaborated with team members to optimize store operations and achieve sales goals.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
Pacifica High School
Garden Grove, CA05.2013
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Languages
Spanish
Full Professional
Timeline
Dispatcher
Michael J Valente
05.2023 - Current
Administrator
Sierra Waste
05.2019 - 04.2023
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
08.2017 - 03.2019
High School Diploma -
Pacifica High School