Stephanie Lopez
Dallas,TX
Summary
At Fertility Specialist of Texas, I excelled as a Front Desk Receptionist, where I adeptly managed a multi-line telephone system and ensured the confidentiality of patient information, showcasing my strong multitasking and organization skills. My proficiency in insurance benefits verification and commitment to exceptional customer service significantly enhanced patient satisfaction and streamlined office operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Fertility specialist of Texas
Dallas, TX
08.2022 - 11.2024
- Managed multi-line telephone system, directing calls to appropriate departments.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
- Educated patients on their insurance benefits and coverage limitations.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
Teaching Assistant
Trinity Basin Preparatory
Dallas, TX
08.2019 - 08.2022
- Instructed and monitored students in use and care of equipment and materials.
- Coordinated with teachers to identify and support students with special needs.
- Graded assignments and tests and documented results into filing systems.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Monitored student progress and provided feedback to both students and teachers.
- Communicated regularly with parents about their child's progress in school.
- Assisted teachers in creating lesson plans and providing instructional materials.
Education
Associate of Arts -
Mountain View College
Dallas, TX05-2014
High School Diploma -
W. H Adamson High School
Dallas, TX05-2011
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Appointment confirmation
- Cash handling
- Task delegation
- Oral and writing communication
- Data entry
- Multitasking and organization
- Listening skills
- Insurance benefits verification
- Insurance plan verification
- Workflow development
- Insurance coverage verification
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Fertility specialist of Texas
08.2022 - 11.2024
Teaching Assistant
Trinity Basin Preparatory
08.2019 - 08.2022
Associate of Arts -
Mountain View College
High School Diploma -
W. H Adamson High School
Some College (No Degree) -
Grand Canyon University
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