Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Lopez

Dallas,TX

Summary

At Fertility Specialist of Texas, I excelled as a Front Desk Receptionist, where I adeptly managed a multi-line telephone system and ensured the confidentiality of patient information, showcasing my strong multitasking and organization skills. My proficiency in insurance benefits verification and commitment to exceptional customer service significantly enhanced patient satisfaction and streamlined office operations.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Fertility specialist of Texas
Dallas, TX
08.2022 - 11.2024
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
  • Educated patients on their insurance benefits and coverage limitations.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted customers warmly and made them feel welcome.

Teaching Assistant

Trinity Basin Preparatory
Dallas, TX
08.2019 - 08.2022
  • Instructed and monitored students in use and care of equipment and materials.
  • Coordinated with teachers to identify and support students with special needs.
  • Graded assignments and tests and documented results into filing systems.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Monitored student progress and provided feedback to both students and teachers.
  • Communicated regularly with parents about their child's progress in school.
  • Assisted teachers in creating lesson plans and providing instructional materials.

Education

Associate of Arts -

Mountain View College
Dallas, TX
05-2014

High School Diploma -

W. H Adamson High School
Dallas, TX
05-2011

Some College (No Degree) -

Grand Canyon University
Phoenix, AZ

Skills

  • Appointment confirmation
  • Cash handling
  • Task delegation
  • Oral and writing communication
  • Data entry
  • Multitasking and organization
  • Listening skills
  • Insurance benefits verification
  • Insurance plan verification
  • Workflow development
  • Insurance coverage verification

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Fertility specialist of Texas
08.2022 - 11.2024

Teaching Assistant

Trinity Basin Preparatory
08.2019 - 08.2022

Associate of Arts -

Mountain View College

High School Diploma -

W. H Adamson High School

Some College (No Degree) -

Grand Canyon University

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Stephanie Lopez