Stephanie Ocampo
Dania Beach,Florida
Summary
Resourceful professional with extensive experience in customer service within banking and corporate environments, supported by a background in counseling and psychology. Recognized for effectively resolving complex issues while strengthening client relationships and driving retention in dynamic settings.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Ikon Search
12.2025 - Current
- Coordinated scheduling and reservations to maximize room availability and enhance occupancy rates.
- Managed daily operations of front office, greeting guests, answering phone calls, and responding to emails to ensure smooth guest experiences.
- Developed and maintained relationships with vendors to secure necessary services efficiently.
- Compiled reports on front office performance for management review and informed decision-making.
- Managed inventory levels for supplies used at the front desk such as stationery items, key cards.
Management Trainee
Sixt Rent A Car
01.2025 - 09.2025
- Collaborated with Branch Managers and Area Directors to gain practical leadership experience and insights.
- Rotated through core business functions like Sales, Customer Service, Fleet, and Performance Management.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Care Professional
American Express
11.2023 - 12.2024
- Consistently delivered extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consulted with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Addressed general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
- Enhanced customer engagement and loyalty by providing tailored product recommendations and benefit enrollments.
- Developed key selling skills to enhance customer relationships and strengthen brand loyalty.
- Surpassed sales rates and quality goals while ensuring compliance with regulations and meeting productivity targets.
School Counselor
St. Mary School
01.2023 - 07.2023
- Conducted psychoeducational assessments to identify areas of academic and behavioral strengths and weaknesses and recommend modifications to improve learning and behavior.
- Monitored student progress using data analytics, recommending targeted interventions for academic improvement.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Evaluated new students' academic credentials, interests, and educational goals to tailor support strategies.
- Collaborated with teachers to establish therapy objectives and assess student progress towards those goals.
Associate Banker
Chase
01.2021 - 03.2022
- Assessed client financial positions to recommend suitable banking products that meet client needs.
- Cultivated strong customer relationships through exceptional service, fostering loyalty and trust.
- Investigated customer inquiries and resolved discrepancies in a helpful and timely manner.
- Facilitated account setups and closures, loan applications, and new service sign-ups to enhance customer experience.
Front Desk Supervisor
Porsche Design Tower
08.2018 - 11.2020
- Oversaw front desk operations, focusing on property reputation, staff productivity, and operational efficiency.
- Built lasting relationships with residents, fostering loyalty and enhancing property reputation.
- Trained and supervised colleagues, ensuring timely task completion.
- Created contingency plans to manage unexpected changes and events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Front Desk Receptionist
Law Offices of Robert Fenstersheib
02.2017 - 06.2018
- Coordinated delivery of legal correspondence to clients, witnesses, and court officials to ensure timely communication.
- Transcribed and formatted information from notes and dictation, ensuring accuracy and adherence to legal standards.
- Developed and maintained positive relationships with clients and colleagues.
- Supported trial preparation by organizing and assembling necessary materials and documents.
Bank Teller
Wells Fargo
09.2015 - 10.2017
- Educated customers on banking website and mobile app features, enhancing their online banking experience.
- Processed customer transactions quickly, ensuring efficient service and satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and fees.
- Cultivated strong customer relationships through effective communication and personalized service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05-2021
High School Diploma - undefined
Dr. Michael Krop Senior High School
Miami, FL08-2014
Skills
- Front office management
- Project management
- Vendor relations
- Budgeting and financial planning
- Attention to detail
- Conflict resolution
- Team collaboration
Timeline
Front Office Manager
Ikon Search
12.2025 - Current
Management Trainee
Sixt Rent A Car
01.2025 - 09.2025
Customer Care Professional
American Express
11.2023 - 12.2024
School Counselor
St. Mary School
01.2023 - 07.2023
Associate Banker
Chase
01.2021 - 03.2022
Front Desk Supervisor
Porsche Design Tower
08.2018 - 11.2020
Front Desk Receptionist
Law Offices of Robert Fenstersheib
02.2017 - 06.2018
Bank Teller
Wells Fargo
09.2015 - 10.2017
High School Diploma - undefined
Dr. Michael Krop Senior High School
Bachelor of Arts - Psychology
Florida International University