Stephanie Olivares
Ozone Park,NY
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Vision World
Ozone Park, NY
03.2021 - 12.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed strong relationships with repeat customers, fostering loyalty and satisfaction.
- Educated clients about lens options and optical technologies for informed decisions.
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted customers in selecting eyewear based on lifestyle and prescription needs.
Teacher Intern
HS Construction
Ozone Park, NY
05.2018 - 08.2018
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Helped cultivate learning-focused and welcoming atmosphere for students of all cultural and socioeconomic backgrounds.
- Assisted lead teachers with planning daily classroom lessons and activities for 28 students.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Developed and implemented classroom routines to address varying student needs.
- Developed activities to help students delve into lessons and obtain hands-on experience.
Grocery Cashier
Arriola Grocery
Jamaica, NY
02.2016 - 04.2018
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Set up new sales displays each week.
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
Education
Bachelor of Applied Science - Applied Science
New York City College of Technology of The City University of New York
Brooklyn, NY05.2023
Diploma - Architectural Environmental Design
High School For CTEA
Ozone Park, NY06.2018
Skills
Cash Handling
Exceptional Customer Service
Problem-solving skills
Merchandising understanding
Excellent people skills
Multi-tasking strength
Merchandising Knowledge
Product and Service Sales
Professional demeanor
Cash register operation
Adapt to diverse groups
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Vision World
03.2021 - 12.2025
Teacher Intern
HS Construction
05.2018 - 08.2018
Grocery Cashier
Arriola Grocery
02.2016 - 04.2018
Diploma - Architectural Environmental Design
High School For CTEA
Bachelor of Applied Science - Applied Science
New York City College of Technology of The City University of New York