Stephanie Owens
Monique
Wilmington,California
Summary
Adaptable and enterprising highly skilled in food and retail. Very solid in industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
25
25
years of post-secondary education
Work History
Shift Lead
Jersey Mikes
Long Beach, CA
05.2022 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
Seasonal Cashier
Target
Long Beach, CA
10.2017 - 12.2017
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Walmart Neighborhood Grocery
Carson , CA
08.2014 - 04.2015
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Check cashing
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Long Beach City College
Long Beach, CA 02.2000 - Current
High School Diploma -
Los Angeles Trade Technical College
Los Angeles, CA 02.2016 - 03.2017
Skills
Guest service
Timeline
Shift Lead
Jersey Mikes
05.2022 - 10.2023
Seasonal Cashier
Target
10.2017 - 12.2017
High School Diploma -
Los Angeles Trade Technical College
02.2016 - 03.2017
Customer Service Representative
Walmart Neighborhood Grocery
08.2014 - 04.2015
High School Diploma -
Long Beach City College
02.2000 - Current
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