Stephanie Paffrath
Baltimore,MD
Summary
Certified PSDI offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Harford County Government
02.2022 - Current
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Public Safety Support Specialist
Sheppard Pratt
08.2019 - 02.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of computer problems.
Elementary School Secretary
Torah School Of Greater Washington
08.2011 - 06.2017
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Psychology
Purdue Global
2026
Vocational - Cosmetology
The Temple
Frederick, MD2008
Skills
- Unit Status Monitoring
- Radio Communications
- Proficient in Rapid SOS and ProQA
- Emergency Call Response
Certification
- EMD, EFD and EPD certifications
- CPR certification
Timeline
Public Safety Dispatcher
Harford County Government
02.2022 - Current
Public Safety Support Specialist
Sheppard Pratt
08.2019 - 02.2022
Elementary School Secretary
Torah School Of Greater Washington
08.2011 - 06.2017
Psychology
Purdue Global
Vocational - Cosmetology
The Temple
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