Stephanie Parker
Madison
Summary
Detail-oriented Retail Sales Consultant with a strong background in enhancing customer experiences and managing team development. Committed to improving process efficiency and ensuring high standards of service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T Mobility
Madison, Al.
08.2016 - Current
- Streamlined customer transaction processes to enhance accuracy and efficiency in sales processing.
- Provided product knowledge to customers, enhancing their purchasing experience and satisfaction.
- Monitored and updated inventory levels to promote effective stock management practices and minimize shortages.
- Trained new sales associates on company policies and customer service standards, fostering team development.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Conducted regular product demonstrations, increasing interest in featured items.
Assistant Property Manager
B.A.M. LLC.
Jasper, AL
07.2009 - 07.2016
- Managed tenant communications to ensure timely responses and resolution of inquiries.
- Coordinated property maintenance requests, enhancing operational efficiency and tenant satisfaction.
- Assisted in lease administration, streamlining document preparation and compliance processes.
- Developed relationships with vendors to secure competitive pricing and quality service delivery.
- Supervised routine inspections, identifying maintenance issues to uphold property standards.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- General maintenance and groundskeeping including weedeating, vegetation management, precision edging, and shrubbery pruning.
- Exterior and interior window cleaning including window sill detailing.
- Plumbing repairs, leak detection, and drain clearing.
- Asphalt and concrete work including the cutting out and patching of potholes, crack sealing, and surface restoration.
- Routine electrical, fixture replacement, ballast replacement, switch maintenance, and safety inspections.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
No Degree - Machine Tool Technology
Bevill State Community College
Sumiton, ALHigh School Diploma -
Dora High School
Dora, ALSkills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Handling customer complaints
- Customer engagement
- Teamwork and collaboration
- HVAC, plumbing, and electrical experience
- Asphalt and concrete work
- Building maintenance
Certification
- CPSP - Certified Professional Salesperson
- Manual Mill and Lathe Certification
Timeline
Retail Sales Consultant
AT&T Mobility
08.2016 - Current
Assistant Property Manager
B.A.M. LLC.
07.2009 - 07.2016
No Degree - Machine Tool Technology
Bevill State Community College
High School Diploma -
Dora High School