Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie Rainey

Stephanie Rainey

Las Vegas,NV

Summary

Seeking a challenging position with an employer that will benefit from my experience and abilities while enhancing my career goals as well as the employers.

Overview

13
13
years of professional experience

Work History

Collection Representative

Credit Acceptance
03.2018 - 11.2021
  • Planner of Delinquent Vehicle Repayment to avoid future late payments/ or possible vehicle recovery.
  • Contacting Late Payers to gain Current Account Status.
  • Helping Customers to build good credit history for future Purchases.
  • Skiptracing of Maker or Co-Makers for vehicle recovery for auction.

Dues Collection Rep

Starpoint Resorts
11.2015 - 03.2018
  • Successfully interacted with Club Members, Management and Customer Service regarding financial discrepancies of various member accounts, disputed billing errors and contract discrepancies.
  • Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.
  • Aggressively implemented ethical and effective collection processes with Club members, and assisted with forfeiture of club memberships for non-payment.
  • Handles all escalated customer services issues regarding past collection action.

Collections Specialist

Clark County Collection Service
08.2013 - 04.2015
  • Sole responsibility was to collect on past due medical accounts.
  • Responsible for outbound collection calls 200 per day.
  • Successfully reached goal 11/12 months per year.
  • Negotiating settlements on accounts when parameters allow.

3rd Party Collector

PRS
09.2010 - 05.2013
  • Inbound call center w/ some outbound collection calls. Working with purchased debt profiles everything from bank credit cards & mortgages to car loans out for repossession.
  • Required to state Mini-Miranda on every call inbound or out.

Senior Collector/Loan Counselor

Cash Call LLC
12.2008 - 07.2010
  • Extensive outbound calling for 1st party collection agency.
  • Exceeded quota or reached quota on a monthly basis.
  • Position required strict adherence to FDCPA laws.

Education

Yes - Nursing Leadership And Management

SNVTC
Las Vegas, NV
06.2011

Skills

  • LEXIS NEXIS
  • Typing (40 wpm)
  • Customer Service
  • Strong work ethic
  • Trustworthy
  • Keyholder
  • Payroll
  • Data Entry
  • Skip tracing

Timeline

Collection Representative

Credit Acceptance
03.2018 - 11.2021

Dues Collection Rep

Starpoint Resorts
11.2015 - 03.2018

Collections Specialist

Clark County Collection Service
08.2013 - 04.2015

3rd Party Collector

PRS
09.2010 - 05.2013

Senior Collector/Loan Counselor

Cash Call LLC
12.2008 - 07.2010

Yes - Nursing Leadership And Management

SNVTC

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