Stephanie Ridgeway
Covington ,Virginia
Summary
Dynamic and dedicated professional with extensive experience in customer service at McDonald's Restaurant. Proven ability to enhance client satisfaction through effective communication and teamwork. Skilled in multitasking and maintaining safety standards, consistently delivering high-quality service while fostering a positive work environment. Strong leadership qualities and integrity drive successful team collaboration.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Covington, VA
03.2026 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat visits.
- Operated cash register efficiently, handling transactions accurately and quickly.
- Maintained cleanliness of dining area, contributing to a welcoming environment.
- Collaborated with team members to fulfill orders during peak hours effectively.
- Prepared food items following safety and quality standards consistently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Care Attendant
Moms In Motion
Covington, VA
04.2025 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medications according to prescribed schedules, ensuring adherence to health plans.
- Maintained cleanliness and organization of client spaces, promoting a safe environment.
- Communicated effectively with family members regarding client needs and progress updates.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Improved patient comfort by providing attentive and compassionate care.
- Transported clients safely to medical appointments or recreational outings as needed.
- Aided in maintaining personal hygiene for clients including bathing, dressing, grooming, oral care, hair maintenance.
- Administered medications as prescribed by physicians, ensuring accurate dosage and adherence to safety protocols.
- Contributed to the prevention of falls and injuries by implementing appropriate safety measures in patient rooms and common areas.
- Streamlined household management tasks such as laundry services, light housekeeping, and shopping for patients'' personal needs.
- Developed strong rapport with patients, establishing trust through empathetic listening and genuine concern for their wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Sandwich Artist
Subway Loves Travel Stop
Covington, VA
10.2025 - 02.2026
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of food preparation areas to comply with health and safety standards.
- Assisted customers in selecting menu items, providing knowledgeable recommendations.
- Operated cash register accurately, handling transactions efficiently and responsibly.
- Stocked ingredients and supplies, monitoring inventory levels for timely replenishment.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Cook
Kentucky Fried Chicken, KFC
Covington, VA
04.2025 - 07.2025
- Prepared food items according to established recipes and quality standards.
- Operated kitchen equipment, ensuring safe and efficient use at all times.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to streamline food preparation processes.
- Monitored cooking times to ensure optimal food quality and freshness.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Care Attendant
DePaul Community Resources
Covington, VA
01.2025 - 04.2025
- Assisted clients with daily living activities to enhance comfort and independence.
- Monitored client health and reported changes to healthcare professionals promptly.
- Maintained cleanliness and organization of living spaces to promote a safe environment.
- Engaged clients in social and recreational activities to improve mental well-being.
- Implemented safety protocols to ensure well-being of clients during all activities.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approach.
- Ensured proper nutrition for patients through meal preparation according to dietary restrictions or preferences.
- Provided emotional support for patients and families during challenging times, fostering a supportive environment.
- Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attentiontodetail.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Server
IHOP
Lynchburg, VA
02.2024 - 01.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed order accuracy by efficiently processing requests through point-of-sale system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Trained new team members on service protocols and menu knowledge for improved efficiency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Fostered teamwork among staff to create a positive work environment and improve service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sandwich Artist
Subway
Lynchburg, VA
09.2023 - 02.2024
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of food preparation areas to comply with health and safety standards.
- Assisted customers in selecting menu items, providing knowledgeable recommendations.
- Operated cash register accurately, handling transactions efficiently and responsibly.
- Stocked ingredients and supplies, monitoring inventory levels for timely replenishment.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Dishwasher
Roanoke Hotel
Roanoke, VA
01.2023 - 08.2023
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and kitchenware for efficient workflow.
- Assisted kitchen staff by maintaining a steady supply of clean dishes during peak service hours.
- Implemented best practices for waste disposal and recycling in the dishwashing area.
- Monitored inventory levels of cleaning supplies and communicated needs to management promptly.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Streamlined dishwashing processes to enhance overall kitchen efficiency during high-volume periods.
- Followed supervisor instructions to complete tasks on time.
Assistant Manager
7 Eleven Gas Station
Roanoke, VA
01.2018 - 07.2022
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored staff in customer service and inventory management techniques.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Managed inventory levels, ensuring timely restocking of essential products.
- Developed training materials for onboarding new employees, streamlining the training process.
- Led initiatives to improve customer satisfaction through enhanced service strategies.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Collaborated with management to develop strategic plans for store performance improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Outreach Coordinator
Oxford Houses of Virginia
Roanoke, VA
03.2016 - 01.2019
- Developed outreach strategies to engage community partners and increase program visibility.
- Coordinated events and workshops, enhancing participation and awareness of recovery resources.
- Managed communications with stakeholders, fostering relationships to support organizational goals.
- Trained volunteers on outreach initiatives, improving team effectiveness and engagement efforts.
- Analyzed feedback from participants, refining programs to better meet community needs.
- Led collaborative projects with local organizations, expanding service delivery networks for clients.
- Implemented data tracking systems to assess outreach impact and inform future strategies.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Measured outcomes of outreach initiatives using established metrics, demonstrating tangible results to funders and stakeholders.
Education
High School Diploma -
Alleghany High School
Low Moor, Virginia 05-1999
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Self-discipline
Safety awareness
Integrity and honesty
Basic math
Verbal and written communication
Leadership qualities
Timeline
Crew Member
McDonald's Restaurant
03.2026 - Current
Sandwich Artist
Subway Loves Travel Stop
10.2025 - 02.2026
Care Attendant
Moms In Motion
04.2025 - Current
Cook
Kentucky Fried Chicken, KFC
04.2025 - 07.2025
Care Attendant
DePaul Community Resources
01.2025 - 04.2025
Server
IHOP
02.2024 - 01.2025
Sandwich Artist
Subway
09.2023 - 02.2024
Dishwasher
Roanoke Hotel
01.2023 - 08.2023
Assistant Manager
7 Eleven Gas Station
01.2018 - 07.2022
Outreach Coordinator
Oxford Houses of Virginia
03.2016 - 01.2019
High School Diploma -
Alleghany High School