Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Robinson

Douglasville,GA

Summary

Accomplished Store Manager with a proven track record at Gymboree, enhancing customer satisfaction and streamlining financial operations. Skilled in staff training and development, and a strategic thinker, I've successfully led teams in high-paced environments, significantly improving performance and customer loyalty. Expert in customer relations and financial management, I drive results and foster positive workplace dynamics.

Overview

12
12
years of professional experience

Work History

Store Manager

Gymboree
11.2014 - 04.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Gymboree
02.2013 - 11.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Brand Manager Kids/Baby

Gap
02.2008 - 06.2012
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.

Kids and Baby Specialist/ Cashier

Gap
12.2006 - 02.2008
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Douglas County High School
Douglasville, GA
06.1999

Skills

Financial operations management

Timeline

Store Manager

Gymboree
11.2014 - 04.2019

Assistant Manager

Gymboree
02.2013 - 11.2014

Brand Manager Kids/Baby

Gap
02.2008 - 06.2012

Kids and Baby Specialist/ Cashier

Gap
12.2006 - 02.2008

Douglas County High School

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