Stephanie Roche
Council Bluffs
Summary
Dynamic customer service professional with extensive experience in retail and fast food, excelling in teamwork and operational efficiency. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and multitasking, consistently delivering exceptional dining experiences while maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
Council Bluffs, IA
03.2025 - Current
- Delivered exceptional customer service, creating positive dining experiences for all guests.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Assisted in food preparation, maintaining quality and consistency of menu items.
- Collaborated with team members to streamline workflow during peak hours.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Certified Lending Loan Specialist
Advance America
Council Bluffs, IA
03.2024 - 10.2024
- Evaluated loan applications for compliance with company policies and federal regulations.
- Assisted customers in understanding loan products and application processes.
- Processed loan disbursements and managed documentation for accuracy and completeness.
- Developed strong customer relationships to enhance satisfaction and retention rates.
- Marketed in the community to help get more customers into the store, and more business partner opportunities
Beauty Associate
JCPenney
Council Bluffs, IA
09.2023 - 02.2024
- Assisted customers with product selection and application techniques.
- Maintained cleanliness and organization of beauty department displays.
- Processed transactions efficiently and accurately. Assisted customers with inquiries and transactions. Managed cash drawer and balanced at the end of shifts.
Crew Members
Wendys Restaurant
Council Bluffs, IA
06.2023 - 08.2023
- Prepared food items according to established recipes and standards.
- Operated kitchen equipment, ensuring safety and cleanliness protocols were followed.
- Assisted in training new crew members on operational procedures and customer service skills.
- Maintained inventory levels by restocking supplies and notifying management of shortages.
Care Giver
Ameriserve International
Council Bluffs, IA
04.2023 - 06.2023
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance quality of life.
- Administered medication as prescribed, ensuring compliance with care plans.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Beauty Coordinator
TJ Maxx, TJX Companies
Council Bluffs, IA
12.2022 - 06.2023
- Assisted in coordinating store activities to enhance customer experience and operational efficiency.
- Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to execute product staging, driving sales and customer engagement.
- Maintained organized beauty department with consistent new customer inventory flow
Crew Member
Burger King
Council Bluffs, IA
05.2021 - 08.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Assisted in food preparation and assembly, maintaining quality control throughout processes.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Collaborated with team members to complete orders.
- Trained new crew members on operational procedures and customer service best practices.
- Maintained cleanliness of dining area and kitchen, adhering to health regulations consistently.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Basic math
Timeline
Crew Member
Raising Cane's Restaurants
03.2025 - Current
Certified Lending Loan Specialist
Advance America
03.2024 - 10.2024
Beauty Associate
JCPenney
09.2023 - 02.2024
Crew Members
Wendys Restaurant
06.2023 - 08.2023
Care Giver
Ameriserve International
04.2023 - 06.2023
Beauty Coordinator
TJ Maxx, TJX Companies
12.2022 - 06.2023
Crew Member
Burger King
05.2021 - 08.2022
High School Diploma -
Abraham Lincoln High School