Stephanie Ruiz
Woodbury,NJ
Summary
Accomplished Office Coordinator at Virtua Primary Care, adept in office management and staff supervision, significantly enhancing workflow efficiency. Skilled in administrative support and relationship building, I spearheaded process improvements and fostered a team-oriented environment, contributing to the company's growth. Demonstrated expertise in scheduling and organizational skills, ensuring optimal operations and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Office Coordinator
Virtua Primary Care
Camden, NJ
08.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the office.
- Served as a point of contact/point person when Practice Manager was out of the office.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture of “WE”
- Enhanced communication within the team through regular meetings and detailed reporting.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Provided backup to front desk and to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Scheduling Specialist
Virtua Primary Care
Camden
08.2022 - 08.2023
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Input daily utilization's and inform providers their utilizations to insure we are averaging our goal.
- Handles a high volume of incoming and outgoing communication from office while providing excellent customer service.
- Stepping in when needed at the front desk.
- Documented calls and appointments using EPIC.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Handled assignments independently with good judgement and critical thinking skills.
- Trained new office assistants
- Point person when Office Coordinator was out of the office.
Office Assistant
Virtua Primary Care
Camden, NJ
09.2021 - 07.2022
- Maintained confidentiality in handling sensitive information while performing office assistant tasks.
- Check in and check out patients for office visits
- Verified patients insurance
- Completed Medical records request
- Submitted prior authorizations for patient’s radiology orders.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
License - Cosmetology
Empire Beauty School-Cherry Hill
Cherry Hill, NJ06.2008
High School Diploma - Business Administration And Management
Camden County Technical High School
Sicklerville, NJ06.2006
Skills
Staff Management
Travel coordination
Records management
Business administration
Mail handling
Inventory auditing
Administrative support
Scheduling
Performance improvement
Office administration
Correspondence management
Office management
Workflow planning
Documentation expertise
Policy and procedure modification
Documentation and control
Relationship building
Excellent multi-tasking ability
Payroll and budgeting
Organizational skills
Timeline
Office Coordinator
Virtua Primary Care
08.2023 - Current
Scheduling Specialist
Virtua Primary Care
08.2022 - 08.2023
Office Assistant
Virtua Primary Care
09.2021 - 07.2022
License - Cosmetology
Empire Beauty School-Cherry Hill
High School Diploma - Business Administration And Management
Camden County Technical High School