Stephanie Swoboda
Hillsdale,NJ
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Associate
Cardiovascular Research Foundation
08.2022 - Current
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Aided in formulating budget to manage expenses and control costs.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified laboratory accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Project Manager + Program Recruiter
Evolution Health Group
02.2021 - 08.2022
- Oversee and delegate tasks in relation to attendee management of pharmaceutical speaker bureau programs for over 10 different pharma clients
- Dissemination of invitations, confirmations, and reminders as well as outbound invitation calls, inbound registration processing, and data entry into client required systems
- Track and report key metrics such as dropped calls, average wait time, agent availability, calls to voicemail, and other pertinent call center metrics via Vonage call management platform
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
Senior Medical Coordinator (Population Health Project Manager)
Bon Secours Health System, Inc
01.2020 - 02.2021
- Created reports to monitor and track health maintenance records for all patients
- Conducted patient outreach to update and obtain patient health demographics
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Kept list of discharged hospital patients and provided transitional care support
- Maintained professional demeanor while treating patients with respect and dignity.
Summer Administrative Intern
Bon Secours Health System, Inc
05.2019 - 08.2019
- Interacted with customers by phone, email or in-person to provide information.
- Abstract information from old patient charts into new computer system
- Faxed and scanned patient information to proper channels via doctor orders
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
Bachelor of Arts - Health Services
University of Pittsburgh
Pittsburgh, PASkills
- Scheduling
- Inventory Maintenance and Oversight
- Interpersonal and Written Communication
- Supply Ordering
- Operational Reporting
- Administrative Support
- File and Records Monitoring
- Time Management
- Microsoft Excel
Certification
National Association of Pharmaceutical Representatives March 2022
Timeline
Operations Associate
Cardiovascular Research Foundation
08.2022 - Current
National Association of Pharmaceutical Representatives March 2022
03-2022
Project Manager + Program Recruiter
Evolution Health Group
02.2021 - 08.2022
Senior Medical Coordinator (Population Health Project Manager)
Bon Secours Health System, Inc
01.2020 - 02.2021
Summer Administrative Intern
Bon Secours Health System, Inc
05.2019 - 08.2019
Bachelor of Arts - Health Services
University of Pittsburgh
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