Stephannie Dorado
Fresno,CA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Transportation Dispatcher
US Foods
09.2023 - Current
- Coordinated dispatching of 150 drivers to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Provided training and guidance to new dispatchers.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Inventory and Asset Lead
Transformco
01.2020 - 08.2022
- Oversaw demand planning, purchasing, and logistics.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Implemented inventory-management strategies to maximize availability and decrease waste.
Territory Sales Representative
Advantage Sales and Marketing, ASM
03.2018 - 01.2020
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Customer Advocate Lead
Sears Home Services, A Division Of The Sears Holding
04.2015 - 03.2018
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed comprehensive training materials and conducted training sessions for customer service agents.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Medical Secretary
Ultimate Medical Academy
Clearwater, FL12-2019
High School Diploma -
Clovis High School
Clovis, CA07-1992
Skills
- Escalation of issues
- Logistics management
- Load balancing
- Employee management
- Scheduling
- Complaint resolution
- Account updating
- Staff training
- Sales strategy development
- Business growth management
- Product knowledge
- Merchandise lookup
- Merchandise labeling
- Signage updates
Timeline
Transportation Dispatcher
US Foods
09.2023 - Current
Inventory and Asset Lead
Transformco
01.2020 - 08.2022
Territory Sales Representative
Advantage Sales and Marketing, ASM
03.2018 - 01.2020
Customer Advocate Lead
Sears Home Services, A Division Of The Sears Holding
04.2015 - 03.2018
Associate of Science - Medical Secretary
Ultimate Medical Academy
High School Diploma -
Clovis High School
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