Stephany Ayala
Rowlett
Summary
I am hardworking and enthusiastic College Student working towards a certification in Medical Coding. I am a confident student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. My main objective for a profession is to get overall more experience in working hard in a job. What I mean by this is I want to challenge myself to be able to do all the things I love, while still working as hard as I can in school and in my job. I want to better myself overall by challenging myself day in, day out. To conclude, i believe any job in life is a blessing from God.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
North Texas ENT
01.2023 - 04.2023
- Maintained a neat and organized front desk area to ensure a professional appearance
- Managed the front desk area and ensured a professional and welcoming environment for customers
- Created and maintained front-desk procedures and other documents
- Would scan in patients' symptom checks, diagnostics, lab results, etc...
- Answer the doctor's office phone calls while looking up the patients' insurance on the phone
- Schedule patients who have referrals sent to us when they want to make an appointment
- Made follow-up calls for the next day's appointments and reschedule or cancel those who need them
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Columbia Sportswear Company
04.2022 - 07.2022
- Provided excellent customer service, resulting in an increase in customer satisfaction ratings
- Negotiated complex deals with customers that resulted in mutually beneficial outcomes
- Moved and picked up boxes that weighed about 30 pounds.
- Fold/hang merchandise
- Rang customers up at the register
- Encouraged customers to make additional purchases and suggested relevant items.
- Performed cleaning tasks, keeping store neat and organized.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
Fulfillment Expert
Target
10.2021 - 12.2021
- Get people’s orders such as groceries or any other item placed to pick up that same day and bag them ready for the customer to pick them up
- Greeted customers in a friendly and professional manner, resulting in increased customer satisfaction scores
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Located merchandise from shelves and storage areas to fill orders.
- Packed merchandise for delivery and moved items to delivery area.
- Organized boxes or bags and palletized orders based on carrier method.
Kids Club Associate/Front Desk Associate
Fit Factory Fitness
12.2020 - 08.2021
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Interacted with kids from 3 months to 12-year-olds when their parents went to go work out. I made sure it was my responsibility to ensure the parents that their child were in good hands.
- Sanitized toys and tables to maintain clean, safe environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Communicated with parents about daily activities and any concerning behaviors.
- Monitored all activities to maintain maximum level of safety.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
Education
Certification - Medical Coder
Dallas College
Dallas, TX2024
High School Diploma -
North Garland High School
Garland, TX06.2020
Skills
- Customer Service Excellence
- Organizational Skills
- Work Ethic
- Problem Solving
- Time Management
- Fast Learner
- Proficient in Microsoft Office
- Team Player
- Computer Skills
- Issue Handling
- Researching Skills
Timeline
Front Desk Receptionist
North Texas ENT
01.2023 - 04.2023
Sales Associate
Columbia Sportswear Company
04.2022 - 07.2022
Fulfillment Expert
Target
10.2021 - 12.2021
Kids Club Associate/Front Desk Associate
Fit Factory Fitness
12.2020 - 08.2021
Certification - Medical Coder
Dallas College
High School Diploma -
North Garland High School
Similar Profiles
Timothy Kruger II, MBATimothy Kruger II, MBA
Director of Operations at Comprehensive ENT Center of TexasDirector of Operations at Comprehensive ENT Center of Texas
Tyrell AlexanderTyrell Alexander
Medical Assistant II at Texas ENT SpecialistsMedical Assistant II at Texas ENT Specialists
JACKIE R. O'RILEYJACKIE R. O'RILEY
Nurse Supervisor at Texas ENT SpecialistsNurse Supervisor at Texas ENT Specialists