Stephany Duran
Hawthorne
Summary
Dedicated professional with strong organizational skills and empathy. Experienced in managing high call volumes and delivering exceptional customer service in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Phone Receptionist
Schnierow Dental Care
Hawthorne, CA
06.2024 - 02.2026
- Managed incoming calls, directing inquiries to appropriate dental staff.
- Scheduled patient appointments using electronic health record system.
- Provided exceptional customer service, addressing patient concerns and inquiries.
- Maintained organized reception area, ensuring a welcoming environment for patients.
- Coordinated with dental teams to streamline communication and improve workflow.
- Assisted in verifying patient insurance information for accurate billing processes.
- Handled administrative tasks, including filing and maintaining patient records.
- Adapted quickly to changes in scheduling and operational procedures.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Sales Associate /Customer Service Cashier
Kohls
Redondo Beach, CA
01.2021 - 05.2024
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment efforts.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to create visually appealing merchandise displays.
- Trained new associates on operational procedures and customer service best practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Hawthorne High School
Hawthorne Skills
- Strong organizational skills
- Empathy and patience
- Stress tolerance
- Data entry proficiency
- Appointment scheduling
- Typing speed
- Fluent in multiple languages
- Teamwork and collaboration
- Customer service
Accomplishments
Customer-focused and detail-oriented professional with over 3 years of experience in retail and dental front office settings. Skilled in managing high-volume calls, scheduling appointments, and providing excellent customer service. Strong communicator who works well in team environments and is fluent in English and Spanish.
Languages
Spanish
Full Professional
Timeline
Phone Receptionist
Schnierow Dental Care
06.2024 - 02.2026
Sales Associate /Customer Service Cashier
Kohls
01.2021 - 05.2024
High School Diploma -
Hawthorne High School