Stephen Daigle
Phoenix,AZ
Summary
Dynamic customer service professional with extensive experience at PetSmart, excelling in guest relations and check-in procedures. Proven ability to enhance customer satisfaction through strong interpersonal skills and effective problem-solving. Recognized for training new associates and fostering teamwork, contributing to a welcoming shopping environment and increased customer loyalty. Featured in PetSmart customer service training videos used to train new hires during onboarding
Overview
16
16
years of professional experience
Work History
Guest Services Associate
PetSmart
11.2021 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained cleanliness and organization of merchandise displays, promoting a welcoming environment.
- Supported inventory management by restocking shelves and monitoring stock levels regularly.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and empathy.
- Provided training to new associates on store policies and customer service techniques, fostering teamwork.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Customer Service Representative
Dominos Pizza
05.2021 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and company policies.
- Developed knowledge of product features to provide accurate information to customers.
- Handled escalated issues by employing conflict resolution strategies to achieve positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Self Employed
12.2011 - 05.2021
- Assisted clients with daily living activities, promoting independence and well-being.
- Implemented care plans tailored to individual needs, enhancing quality of life.
- Monitored health conditions and reported changes to healthcare professionals promptly.
- Coordinated recreational activities to encourage social interaction among clients.
- Maintained the health and wellness of a widowed, disabled parent
Customer Service Representative
56th Fighter Squadron, Lodging Facility, Luke AFB
11.2009 - 12.2011
- Maintained detailed records of customer interactions, ensuring compliance with company standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated Mission Readiness for Active Duty and Reserve military personnel
Education
Associate of Arts - Business Communication
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ12.2009
High School Diploma - Communications
Northwest Education Center of GCC
Glendale, AZ06.2005
Skills
- Guest relations
- Check-in and Check-out procedures
- Strong interpersonal skills
- Customer service
Timeline
Guest Services Associate
PetSmart
11.2021 - Current
Customer Service Representative
Dominos Pizza
05.2021 - 04.2022
Caregiver
Self Employed
12.2011 - 05.2021
Customer Service Representative
56th Fighter Squadron, Lodging Facility, Luke AFB
11.2009 - 12.2011
Associate of Arts - Business Communication
Maricopa Community Colleges, Glendale Community College
High School Diploma - Communications
Northwest Education Center of GCC