Stephen Holland
Ocala,FL
Summary
Dynamic and results-driven professional with a proven track record at RaceTrac, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and streamlining inventory processes. Adept at multitasking and fostering teamwork, ensuring a safe and efficient environment while maintaining high standards of quality and cleanliness.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Ronny's Car Wash
11.2024 - 04.2025
- Demonstrated strong multitasking abilities, handling multiple customers simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Made sure to watch for the safety of co-workers as well as the safety of our customers
- Opened car wash in the morning, prepped machines, and got drive thru, and enclosed car wash ready for the day.
- Closed, and cleaned all machinery, drive thru lanes, enclosed car wash, made sure to pick up, and remove all trash, and locked up for the night.
- Assisted other team members to achieve goals.
Associate
RaceTrac
09.2024 - 11.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Cashiering, customer service, multitasking from front counter, to kitchen.
- Prepped, and cooked a variety of food for buffet style counter.
- Changed trash
- Cleaned store, and store front.
Education
High School Diploma -
Okaloosa Technical College
Fort Walton BeachSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
- Hospitality service expertise
- Visual communication
- Inventory restocking
- Performance improvement
- Menu memorization
- Supplies monitoring and restocking
- Telephone etiquette
- Cooking
- Positive company representation
- Food running
- Health code compliance
- Beverage preparation
- Assertiveness
- Equipment maintenance
- Diversity awareness
- Housekeeping
- Inventory counts
Certification
Servsafe 7352726
Timeline
Crew Member
Ronny's Car Wash
11.2024 - 04.2025
Associate
RaceTrac
09.2024 - 11.2024
High School Diploma -
Okaloosa Technical College
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