Stephen Pilgrim
Customer Service Representative
San Antonio,TX
Summary
Dedicate Air Force Veteran and Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
CSR - Customer Service Representative
SafeRide Health
02.2023 - 06.2023
- Provided transportation support for members in the health and insurance community.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Entered and processed orders, changes, profile updates, an benefit levels.
Customer Service Representative
Tri-Starr Personnel/ SafeRide Health
12.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Video and Internet Repair Representative
Charter Communications
01.2022 - 07.2022
- Troubleshot digital cable and internet issues.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunds, or adjusting bills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Support Associate
Becton Dickinson (BD)
07.2018 - 11.2021
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Conferred with customers by telephone, email or chat to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints
- Responded to customer requests for products, services, and company information.
- Updated and assessed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Field Representative
United States Census Bureau
12.2009 - 11.2020
- Traveled up to 50 miles per day to visit interviewee homes.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in decision-making and planning.
- Addressed interviewee concerns and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Science - Community Health Services
06.2026
Associate of Applied Science - Interpreting And Translating
02.1991
Skills
- Administrative Support
- Clear Communication Skills
- Active Listening and Customer Engagement
- CRM, SAP, Microsoft Office, Adobe Systems
- Training
Languages
German
Limited Working
Russian
Limited Working
Timeline
CSR - Customer Service Representative - SafeRide Health
02.2023 - 06.2023
Customer Service Representative - Tri-Starr Personnel/ SafeRide Health
12.2022 - 02.2023
Video and Internet Repair Representative - Charter Communications
01.2022 - 07.2022
Customer Support Associate - Becton Dickinson (BD)
07.2018 - 11.2021
Field Representative - United States Census Bureau
12.2009 - 11.2020
Northwest Vista College - Associate of Science, Community Health Services
Community College of The Air Force - Associate of Applied Science, Interpreting And Translating
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