Stephen Pilgrim
Customer Service Representative
San Antonio,TX
Summary
Dedicate Air Force Veteran and Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
CSR - Customer Service Representative
SafeRide Health
San Antonio, TX
02.2023 - 06.2023
- Provided transportation support for members in the health and insurance community.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Entered and processed orders, changes, profile updates, an benefit levels.
Customer Service Representative
Tri-Starr Personnel/ SafeRide Health
San Antonio, TX
12.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Video and Internet Repair Representative
Charter Communications
San Antonio, TX
01.2022 - 07.2022
- Troubleshot digital cable and internet issues.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunds, or adjusting bills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Support Associate
Becton Dickinson (BD)
San Antonio, TX
07.2018 - 11.2021
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Conferred with customers by telephone, email or chat to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints
- Responded to customer requests for products, services, and company information.
- Updated and assessed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Field Representative
United States Census Bureau
New York, NY And San Antonio, TX
12.2009 - 11.2020
- Traveled up to 50 miles per day to visit interviewee homes.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in decision-making and planning.
- Addressed interviewee concerns and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Science - Community Health Services
06.2026
Associate of Applied Science - Interpreting And Translating
02.1991
Skills
- Administrative Support
- Clear Communication Skills
- Active Listening and Customer Engagement
- CRM, SAP, Microsoft Office, Adobe Systems
- Training
Languages
German
Limited Working
Russian
Limited Working
Timeline
CSR - Customer Service Representative - SafeRide Health
02.2023 - 06.2023
Customer Service Representative - Tri-Starr Personnel/ SafeRide Health
12.2022 - 02.2023
Video and Internet Repair Representative - Charter Communications
01.2022 - 07.2022
Customer Support Associate - Becton Dickinson (BD)
07.2018 - 11.2021
Field Representative - United States Census Bureau
12.2009 - 11.2020
Northwest Vista College - Associate of Science, Community Health Services
Community College of The Air Force - Associate of Applied Science, Interpreting And Translating