Stephen Proctor

Responded to sales leads, promoted community by addressing resident needs and providing information on availability, pricing, location, and amenities

• Invited and scheduled prospective residents for community tours, employed effective selling techniques to close deals and enhance occupancy rates
• Supported community marketing efforts by influencing online presence and contributing to advertising campaigns

Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents

• Managed late check-ins and early check-outs, addressed guest requests, answered phones, and took reservations to ensure smooth front desk operations.
• Balanced daily receipts, reconciled accounts, verified guest folios, and closed out financial day to maintain accurate financial records.
• Generated, printed, and distributed daily revenue reports and operating statistics to provide management with essential performance insights.

Greeted customers, demonstrated products, and resolved billing or service issues to enhance customer experience in retail setting.

Sold, upsold, and promoted Xfinity services to achieve individual and team sales goals.

Utilized in-depth knowledge of Xfinity’s internet, video, voice, and home automation products to assist customers effectively.

Fast-paced, requiring strong communication skills, flexibility for weekends/evenings, and the ability to stand for long periods.

• Act as the first responder to fire, medical, or life-safety situations, including managing evacuations and coordinating with external emergency services.
• Enforced hotel policies by monitoring CCTV, controlling access points, and conducting security checks, ensuring a secure environment for guests and staff.
• Patrolled hotel interior and perimeter to identify and report safety risks, security breaches, and unauthorized individuals, enhancing overall safety.