Stephen Thurmon
HOUSTON,TX
Summary
Proven leader at MOD Pizza, adept in operations management and customer service management, enhanced team performance by 20%. Skilled in conflict resolution and production scheduling, I excel in streamlining processes and elevating customer satisfaction. My proactive approach and effective communication have consistently driven positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
MOD Pizza
10.2022 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Collected, arranged, and input information into database system.
Education
Associate of Arts - Business
San Jacinto Community College
Houston, TX05.2024
Skills
- Production Reporting
- Equipment Troubleshooting
- Operations Support
- Production Scheduling
- Customer Service Management
- Cash Handling
- Issue Resolution
- Operations Management
- Conflict Resolution
- Team Supervision
- Client Service
Certification
- Food Protection Managers Certification, Mod Pizza
- Texas Alcoholic Beverage Commission, Mod Pizza
Timeline
Shift Leader
MOD Pizza
10.2022 - Current
Associate of Arts - Business
San Jacinto Community College