Stephen Young
Auburn,NY
Summary
Adept Clinical Support Specialist with a robust background at SUNY Upstate Medical University, showcasing exceptional skills in clinical documentation and patient confidentiality. Excelled in credentialing medical prescribers and serving as an Epic instructor, enhancing hospital staff proficiency. Demonstrated leadership by spearheading new employee orientation and maintaining high standards in patient and staff support.
Patient-focused [Job Title] brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry.
Overview
25
25
years of professional experience
Work History
Clinical Support Specialist
SUNY Upstate Medical University
11.1999 - Current
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical needs for patient visits to scheduling department.
- Managed on-site coordination of home health documentation.
- Noted physician orders in chart and completed directed actions.
- Credential Medical Prescribers for narcotics prescriptions
- Repair Work Station on Wheels
- Credentialed Epic instructor for Nurse Core
- New Employee orinentation intructor for IMT systems
- Senior Member of the Clinical Support team.
- Would be On-Call during week for the coverage of two Level one trauma centers.
- Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system and ensure that all necessary information is obtained to resolve customer issues in a timely manner.
- Troubleshoot, document, and resolve technical and business process related problems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities and logs requests and resolutions.
- Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation.
- Ability to identify trends in requests and communicate with internal team as appropriate.
- Redirect questions and requests to other staff or help sources as appropriate.
- Record and retain logs of all account and access related requests for audit purposes.
- Create and maintain positive relationships with all internal and external associates.
- Participate in weekly rotating 24x7 on-call emergency support system (low after-hours call volume).
- Perform other duties as assigned.
- Intrusted will security access for patients and hospital staff
Education
Computer Science
Cayuga Community College
Auburn, NYHigh School Diploma -
Auburn High School
Auburn, NY06-1992
Skills
- Patient confidentiality
- Clinical documentation
- Clinical assessment
- HIPAA
- Kronos
- Brightspace
- Outlook
- Epic(instructor) and support for Hospital staff
- Vocera
- microsoft excel
- microsoft word
- putty(lab system)
- Spok
Timeline
Clinical Support Specialist
SUNY Upstate Medical University
11.1999 - Current
Computer Science
Cayuga Community College
High School Diploma -
Auburn High School
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